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I ordered a Nike Elite Backpack from Eastbay online to Canada. Once I got the package, I received a basketball.

Not even a Nike basketball, but a Spalding basketball. On the SKU code, it says the Elite Backpack code "4880006" and under the name of the product "NIKE HOOPS EL MX AR TM BKPK". I do not know how one misplaces a Nike backpack for a Spalding basketball. Also, in the process of returning, they deduct $6.99 for my return shipping, which no one should be charged, especially for the company's mistake.

For Canadian customers as well, the box says they will not refund shipping charges. First experience with Eastbay and never ordering with them again.

Product or Service Mentioned: Eastbay Shipping Service.

Reason of review: Sent me the wrong item.

Monetary Loss: $130.

Preferred solution: Full refund.

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