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2.2

Feel mislead and taken advantage of. I was ordering 2 types of Baseball helmets for 2 school teams from another vendor.

The other vendor was good, with honest communication and told me that they didn't have the Easton's in stock and Easton said they couldn't get shipment out to us until early March. That was longer than I wanted to wait, so we shopped around and Eastbay stated they could ship the helmets out Feb 17. I proceeded to shift my large order to Eastbay, and chose to pay the 1 day shipping so the kids could have the helmets before their first game. Feb 17th, 18th, 19th came and went, no helmets.

I contacted Eastbay and they said it's been pushed back to Mar 3rd, it was out of their control Easton pushed the date back. I find it hard to believe the Easton would tell the other vendors I worked with early March, but they told Eastbay Feb 17th and then over week later changed their mind to early March? Feels like I was mislead and I took the bait, the honest vendor lost my business and now I'm waiting until early March anyways. I'm also paying overnight shipping fees for helmets that will now be over 2 weeks later than quoted, I asked if they would waive the shipping and they declined.

I left a message with the sales rep's manager no response.

At this point, I'm just hoping these helmets ship out 3/3. I'll provide an update when all is said and done, at this point, future team equipment purchases will NOT be done through Eastbay, I encourage you to find another vendor as well.

Reason of review: Order processing issue.

Location: 7200 Harrison Ave, Rockford, IL 61112, USA

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