Eastbay
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Eastbay Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Eastbay has 1.9 star rating based on 75 customer reviews. Consumers are mostly dissatisfied.
50% of users would likely recommend Eastbay to a friend or colleague.
- Rating Distribution
Pros: Ease of website, Multiple products, Options.
Cons: Customer service, Lack of after-sales service, Poor service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Eastbay has 1.9 star rating based on 75 customer reviews. Consumers are mostly dissatisfied.
50% of users would likely recommend Eastbay to a friend or colleague.
- Rating Distribution
Pros: Ease of website, Multiple products, Options.
Cons: Customer service, Lack of after-sales service, Poor service.Recent recommendations regarding this business are as follows: "Go somewhere else you can't talk to anyone to resolve issue", "Have none", "Im asking for a disciunted price quotation i want to buy 42 softball pants", "Avoid Eastbay", "Do not order".
Most users ask Eastbay for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Eastbay Reviews
"Order a catalog"
My son want me to get a catalog from u so I could order some Jordan Retro 13 n a jersey before he get out prison in November n I need to order them in June so...
"Customer service is horrible"
I placed in order Thursday never got a confirmation email. I called the 1800 on the website. The customer service person they picked up obviously works at...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Kansas City, Missouri
To order me some shoes and clothes
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Edmond, Oklahoma
My order
User's recommendation: Have none
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I can't get in contact with anyone but a automatic chat conversation with a computer
Definitely not why would I and you can't talk to anyone it's already hard enough as it is to have your money tied up especially if its around holidays
Preferred solution: I think I should get a refund and a used PS4 for my Christmas being screwed I purchased several games but can't play them!!! No game system
User's recommendation: Go somewhere else you can't talk to anyone to resolve issue
Order a catalog
Preferred solution: To order a catalog
Gaborone, Gaborone
Request for quotation
User's recommendation: Im asking for a disciunted price quotation i want to buy 42 softball pants
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Order a catalog
Preferred solution: Jordan Retro 13 the Color is black n green n a jersey black n green
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Order a catalog
Preferred solution: General Catalog
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I haven't received my magazine
- Discounted shoes
Preferred solution: Catalogs mailed to me
Clovis, California
Order a general catalog
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Still waiting on my magazine I've never guys want to just make sure she was going on
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Caledonia, Michigan
Worst service ever
We ordered a pair of cleats for my son. He received them and tried them for one hour at an indoor training facility.
The cleats were painful and the wrong size so we returned them. The refund was denied because the refund department decided they were dirty and that they could not be restocked. I called customer service, waited 45 minutes for help and have been told that there is no disputing the decision of the return department. The man on the phone offered no help, would not send me to his manager and said there is no phone number to contact the return department.
I do not understand this type of service. How is an athlete expected to buy shoes online and not be given the freedom to try the shoes. I could understand if the shoes were damaged but that is not the case. It was the wrong size.
Every other online retailer take returns and at the very least will communicate and address the needs of a customer. This is a shady business model and I am disappointed in the way I have been treated. I am most disappointed that we gave this company additional business by ordering a replacement shoe expecting to be treated fairly and given a refund. I understand now why there are so many negative reviews about Eastbay.
I will definitely be adding mine to the list. This will be the last time my family makes any purchases through this business.
Preferred solution: Full refund
User's recommendation: Avoid Eastbay
Order a catalog
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Tear on Jordan 36 and no refund
- Poor customer service
Preferred solution: Send a 11.5 Jordan 36 so my son can use them to play basketball. I will return the torn shoe once I get a replacement.
User's recommendation: Never purchase anything with Eastbay.
Talladega, Alabama
Catalog
Spring, Texas
Customer service is horrible
User's recommendation: Do not order
Seattle, Washington
To be put on the mailing list
User's recommendation: Don't waist ur time calling
About
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Eastbay online outlet offers a wide selection of sport clothing, items and accessories. Possibly you have heard about such brands: adidas, ASICS, Reebok, Jordan, New Balance, Saucony, Under Armour and Nike. So products of these brand providers are available in this store. So, here it is feasible to purchase absolutely any clothes, equipment and footwear for the most popular types of sport. The company was started by the group of friends and two their coaches Art Juedes and Rick Gering. At any part of a day or a night clients may get professional consultation via living chats or customers support line.
Eastbay is ranked 976 out of 4781 in Footwear and Clothing category
USA
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